Refund policy
We want you to love your purchase. In case of an issue, here's how we handle it.
Order Cancellations Orders can be cancelled free of charge within 12 hours of purchase, before they are forwarded to our fulfillment partner. After this window, the order enters processing and cannot be cancelled.
Returns Because our products are shipped directly from our fulfillment partners' warehouses, we accept returns within 7 days of delivery for:
- Items that arrive damaged or defective
- Items that are significantly different from their description
- Wrong item received
To be eligible, items must be unused, in their original packaging, and accompanied by proof of purchase (order number or receipt).
Non-Returnable Items
- Items marked as final sale or clearance
- Items damaged due to customer misuse
- Change-of-mind returns on made-to-order or personalized items (if applicable)
How to Request a Return Email us at info@sakeenahnoor.com within 7 days of delivery with your order number and photos of the issue (for damaged/defective items). We'll respond within 2 business days with return instructions or a resolution.
Refunds Once your return is received and inspected, we'll notify you of approval status. Approved refunds are issued to your original payment method within 7–10 business days. Original shipping charges are non-refundable unless the return is due to our error.
Exchanges We're happy to exchange a defective or damaged item for the same product. Contact us to arrange this.